Shipping Policy Aus
This policy covers how and when orders are dispatched and delivered. Practical timings by state are on the delivery page.
Dispatch
Orders are dispatched from our Australian warehouse on business days (Monday to Friday, excluding national public holidays). Orders with payment confirmed before 3PM AEST are dispatched the same business day; otherwise the next business day.
Services and charges
Standard tracked post: $10, 3 days. Express post: $30, 1 day, free on orders with a subtotal of $300 or more after any discount. Delivery times are carrier estimates and are not guaranteed.
Delivery area
Australian addresses only. We do not ship to parcel lockers where the carrier prohibits it, and we do not ship internationally. Orders placed with a non-Australian address are cancelled and refunded.
Tracking and delivery
A tracking number is emailed on dispatch. Parcels may be left in a safe place at the carrier's discretion unless you select signature on delivery in the order notes. Once tracking shows delivered, responsibility passes to you.
Delayed, lost or damaged parcels
If tracking has not moved for 5 business days we lodge an enquiry with the carrier. Parcels confirmed lost are replaced or refunded. Items damaged in transit are replaced when reported with photos within 3 days of delivery.