Refund and Returns Policy Aus
Nicotine products cannot be resold once dispatched, so we do not accept change-of-mind returns. Faulty items are covered as set out below and under Australian Consumer Law.
Faulty or dead-on-arrival devices
If a device does not work when first used, or fails within 14 days of delivery with normal use, email us with the order number, a description of the fault and a photo of the batch code on the box. We will replace the item or refund it, your choice. You may be asked to return the faulty unit with a prepaid label.
Wrong or missing items
Report wrong or missing items within 3 days of delivery. We send the correct item immediately and arrange collection of any wrong item at our cost.
Cancellations
Orders can be cancelled for a full refund at any time before dispatch. Unpaid orders are cancelled automatically after 48 hours.
How refunds are paid
Refunds go back by the method you paid: bank transfer or PayID to the sending account, or crypto to the sending wallet at the AUD value on the day of refund. Refunds are issued within 5 business days of approval.
Not covered
Flavour preference, devices that have been used for more than 14 days, damage from misuse or exposure to heat or liquid, and empty devices are not covered.